Assuming therefore that there is no conflict of interest, the agent then has an obligation of confidentiality and then an obligation to inform a client of the complaint procedure. This is found in the Part 3 of the Code as follows:
3.1 Â Â Â Â Â A migration agent has a duty to preserve the confidentiality of his or her clients.
3.2      A migration agent must not disclose, or allow to be disclosed, confidential information about a client or a client’s business without the client’s written consent, unless required by law.
3.2A Â Â Â Before starting to work for a client, a migration agent must:
(a)Â Â Â Â Â Â Â provide the client with a copy of Information on the Regulation of the Migration Advice Profession; and
(b)Â Â Â Â Â Â Â make a record that the copy has been provided.
Note    Information on the Regulation of the Migration Advice Profession is a document produced by the Authority with information about the migration advice industry, the functions of the Authority, the legislation regulating the industry, what a client can reasonably expect from a migration agent, and complaint procedures.
3.3      A migration agent must inform clients that they are entitled to receive copies of the application under the Migration Act or Migration Regulations and any related documents if they want copies. The agent may charge a reasonable amount for any copies provided.
As discussed elsewhere that obligation of confidentiality is subservient to certain obligations of disclosure to MARA.
The document Information on the Regulation of the Migration Advice Profession states (among other things):
If you consider that the advice provided by your registered migration agent was incorrect you may have a right to seek compensation from the registered migration agent, even if that agent did not charge you for the advice. Registered migration agents are not required to have professional indemnity insurance however the MARA strongly recommends that registered migration agents have professional indemnity insurance.
You may have contractual rights in a civil jurisdiction if you have a dispute in relation to any monies you have paid.